Client Information & Terms

Issuance of Travel Documentation

We are committed to delivering your travel documents no later than two weeks prior to your scheduled departure. In many instances, where the full balance has been settled at the time of booking, documentation will be dispatched promptly. Should you find yourself within a fortnight of departure and have yet to receive your documents, we urge you to contact us without delay via +44 7341 288282 or zenit@zenittravel.co.uk.

Travel Insurance

It is imperative that all clients secure comprehensive travel insurance at the point of booking. Your policy should be tailored to your specific itinerary and encompass all relevant risks. Please be advised that arranging suitable insurance is the sole responsibility of the traveller. Should you require assistance or have any concerns, we are happy to provide guidance.

Financial Protection – Travel Trust Association

Your booking is safeguarded under the Travel Trust Association (TTA), offering an unparalleled level of financial protection, exceeding that of most travel consortiums. For full details regarding this protection, please consult:
https://www.thetravelnetworkgroup.co.uk/faqs

Booking Modifications & Cancellations

All reservations—including flights, holidays, and package arrangements—are strictly non-refundable and non-transferable, including in the event of force majeure or unforeseen circumstances.

Where permitted, amendments to flight-only bookings may be facilitated, subject to airline-imposed fees and a service charge. Hotel-only reservations are typically non-refundable. Please confirm specific conditions prior to finalizing your accommodation.

Final Balance Payments

Unless otherwise stipulated at the time of booking, final payment is due twelve (12) weeks before departure. Failure to remit the outstanding balance by the due date may result in the forfeiture of your deposit, which is non-refundable.

Passport & Visa Compliance

It is the traveller’s sole responsibility to ensure compliance with all passport, visa, and immigration requirements for their chosen destinations.
We accept no liability for any failure to travel due to inadequate or incorrect documentation. Passports should typically be valid for a minimum of six months beyond your date of return. For up-to-date travel advice, please consult:
https://www.gov.uk/foreign-travel-advice

Accuracy of Information

We strive for precision in all published material, including pricing and product descriptions. However, given the extensive volume of content and suppliers, occasional discrepancies may occur. We regret that we cannot accept responsibility for such errors and reserve the right to rectify them without prior notice.

Tailored Holiday Recommendations

Our travel specialists endeavour to curate bespoke holiday experiences, taking into account your preferred destination, budget, travel requirements, and availability. Nonetheless, clients are expected to conduct their own due diligence regarding airline carriers, accommodation standards, locations, and reviews. Ultimate responsibility for selecting and confirming arrangements lies with the client.

Price Validity

All prices are confirmed and guaranteed only at the time of booking. Please ensure all elements of your selected itinerary—including pricing and inclusions—are reviewed and confirmed at the point of purchase.

Pre-Departure Advisory

We highly recommend reviewing current travel advisories and entry regulations for your intended destination. Refer to the Foreign and Commonwealth Office for the most up-to-date guidance:
www.fco.gov.uk/knowbeforeyougo
Alternatively, the ABTA Information Line is available at 0901 201 5050 (charges apply at 50p per minute). We disclaim liability for any failure to review this guidance.

Client Feedback & Grievance Procedure

We endeavour to ensure that all travel arrangements proceed seamlessly. However, in the rare event of an issue during your journey, we kindly ask that you notify us immediately so we may seek to resolve the matter to your satisfaction.

If you wish to submit a formal complaint upon return, you must do so in writing within 21 days of the conclusion of your travel. Please include your booking reference and a clear summary of the issue. We aim to respond within 28 days, although complex matters may require additional time. Regrettably, we are unable to re-address issues that have already been adjudicated.